Cancellations and Return Policies
CANCELLATIONS: You may cancel your order at no cost to you, provided production has not begun or the item has not been shipped. To get this information call Carport Co. at 1-800-379-2162.
RETURNS: You must have a return authorization from Carport Co. for any returns. Custom orders are not returnable. The following policies pertain to all return items:
* Shipping charges, both ways, will not be refunded.
* Only un-opened items are considered returnable.
* All items must be returned in their original un-
opened packaging.
* Items that have missing parts are not returnable.
* All items will have a re-stocking fee of 15% .
CUSTOM ORDERS: Custom orders are not returnable. A custom order is considered as any item that is not on our web site Price List. Including but not limited to, special colors and custom cutting.
REFUSAL OF SHIPPED ITEMS: If you refuse your order, you will be charged for all shipping, handling and storage charges plus a 20% re-stocking fee for the un-authorized return. If the item is damaged or is an item that is considered custom no credit will be given under any circumstance.
